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Consung is committed to providing high-quality service to all our customers. The Customer Support & Services division is the central competence centre responsible for all components and services that guarantee smooth operation after the installation of a machine – including prompt, uncomplicated individual advice and support provided by experts from a well-coordinated, global service team.
Our specialists answer questions, accept orders for spare parts, analyze machine malfunctions and put you through to the technical departments.
1. The machine one-year limited warranty
Since the day you buy (in the official purchase date), the machine free of charge for one year warranty.
2. After-sale process
After-sales service engineers, door repair, first a detailed examination of the machine, then give you details of cause of the malfunction, and then repair the machine after the repair to confirm the repairs were completed after the signing table to determine after-sales service operations.
3. Eliminating the warranty obligations of
For the following reasons caused by machine malfunctions, working abnormal or damaged, our company assumes no obligation to warranty, please select paid services.
1) when your machine is beyond the warranty period of time;
2) your failure to require the use and maintenance manual machine or man-made damage;
3) natural disasters and other force majeure (such as earthquakes, fires, etc.) reasons.
Need any service, please send emails to: email@example.com...[more]